Who We Are

Jesmond Community Leisure (‘we’ or ‘us’ or ‘our’) gather and process your personal information in accordance with this privacy notice and in compliance with the relevant data protection Regulation and laws. This notice provides you with the necessary information regarding your rights and our obligations, and explains how, why and when we process your personal data.

Jesmond Community Leisure’s registered office is at St Georges Terrace, Jesmond, Tyne and Wear NE2 2DL and we are a company registered in England and Wales under company number 2645699. We are registered on the Information Commissioner’s Office Register; registration number ZA238934 and act as the data controller/data processor when processing your data. Our designated Data Protection Officer/Appointed Person is Operations manager who can be contacted at Jesmond Community Leisure, St Georges Terrace, Jesmond, Tyne and Wear NE2 2DL.

Information That We Collect

Jesmond Community Leisure processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this notice.

The personal data that we collect from is: –

NameDate of BirthHome AddressPersonal EmailHome Telephone NumberMobile Telephone NumberSpecial Category Data (i.e. health/medical information)

We collect information in the below ways: –

Online FormsIn House FormsIn House DigitalSurveysMarketing

How We Use Your Personal Data (Legal Basis for Processing)

Jesmond Community Leisure takes your privacy very seriously and will never disclose, share or sell your data without your consent; unless required to do so by law. We only retain your data for as long as is necessary and for the purpose(s) specified in this notice. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw this consent at any time. The purposes and reasons for processing your personal data are detailed below: –

We collect your personal data in the performance of a contract or to provide a service.We collect and store your personal data as part of our legal obligation for business accounting and tax purposesWe will occasionally send you marketing information where we have assessed that it is beneficial to you as a customer and in our interests. Such information will be non-intrusive and is processed on the grounds of legitimate interests

Your Rights

You have the right to access any personal information that Jesmond Community Leisure processes about you and to request information about:

What personal data we hold about youThe purposes of the processingThe categories of personal data concernedThe recipients to whom the personal data has/will be disclosedHow long we intend to store your personal data forIf we did not collect the data directly from you, information about the source

If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.

You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object to any direct marketing from us.

Where applicable, you have the right to data portability of your information and the right to be informed about any automated decision-making we may use.

If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.

Sharing and Disclosing Your Personal Information

We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement. Jesmond Community Leisure uses a third-party to provide the below services and business functions; however, all processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy notice, the data protection laws and any other appropriate confidentiality and security measures.

For Memberships we use Go Cardless

We use Go Cardless to do our Direct Debit processing they act in the capacity of a processor on our behalf. The only information we provide them with is your name and bank account details to meet payment requirements.

Online payments.For on line payments and pro rata payments we use Stripe.https://stripe.com/gb/privacy

For more information about Go Cardless, please read their Privacy Notice at


For swimming lessons we use

For group lessons we use London and Zurich to collect your DD from link https://www.londonandzurich.co.uk/privacy-cookies/

Safeguarding Measures

Jesmond Community Leisure takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place, including: –

SSL, TLS, encryptions, pseudonymisation, restricted access, IT authentication, firewalls, anti-virus/malware etc

Transfers Outside the EU

Personal data in the European Union is protected by the General Data Protection Regulation (GDPR) but some other countries may not necessarily have the same high standard of protection for your personal data. Jesmond Community Leisure does not transfer or store any personal data outside the EU.

Consequences of Not Providing Your Data

You are not obligated to provide your personal information to Jesmond Community Leisure however, as this information is required for us to provide you with our services/legitimate interests, we will not be able to offer some/all our services without it.

How Long We Keep Your Data

Jesmond Community Leisure only ever retains personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations. We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed.

Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.

Special Categories Data

Owing to the products, services or treatments that we offer, Jesmond Community Leisure sometimes needs to process sensitive personal information (known as special category data) about you. We use your medical information to ensure our services are suitable for you. Where we collect such information, we will only request and process the minimum necessary for the specified purpose and identify a compliant legal basis for doing so.

Where we rely on your consent for processing special category data, we will obtain your explicit consent through a signature/explicit mechanism. You can modify or withdraw consent at any time, which we will act on immediately, unless there is a legitimate or legal reason for not doing so.

Lodging A Complaint

Jesmond Community Leisure only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with the supervisory authority.

Jesmond Community LeisureSt Georges TerraceJesmondNE2 2DL0191 2812482

ICOWycliffe HouseWater LnWilmslowSK9 5AF

Jesmond Pool

An award winning social enterprise, operating as a charity since re-opening in 1992, we not only offer a full range of water activities, but also 2 gyms, a multi purpose dance and activity room, massage and therapy room and a poolside sauna and steam.

Jesmond Community Leisure is a company limited by guarantee. Registered in England and Wales with the registered NO 2645699.

It is also a registered charity, no 1010563


Contact Information

Jesmond Pool, St. George's Terrace, Jesmond,
Newcastle upon Tyne, NE2 2DL

+44 (0) 191 281 2482

Mon - Fri: 7am - 10pm

Sat: 8am - 7pm

Sun: 8am - 7pm

Jesmond Pool and Gym